Voice For Locals · Shopper app · United Kingdom

Terms and Conditions

Effective 29 September 2026. These terms are the contract between you and Unloc Ltd for the shopper app. They sit alongside the Terms of Use and the Privacy Policy.

1. Who we are

The app is operated by:

Unloc Ltd, trading as Voice For Locals
Company number 06806173
Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, United Kingdom
Email: support@voiceforlocals.co.uk
Phone: 07735 552903
App: Voice For Locals shopper app on Google Play (com.vfl.consumer) and the Apple App Store

These details are given for the Electronic Commerce (EC Directive) Regulations 2002. Nothing in these terms takes away rights you have under the Consumer Rights Act 2015 or any other law that cannot be excluded.

2. Agreeing to these terms

By creating an account, ticking the agreement box, or continuing to use the app after we tell you these terms have changed, you agree to these Terms and Conditions, the Terms of Use, and the Privacy Policy. If you do not agree, do not create an account and delete the app.

You must be 18 or over and able to enter a contract. The app is for your own personal use in the United Kingdom, not for business use.

If you change your profile, we may ask you to confirm the agreements again before we save the change.

3. What the app provides

The app is a way to:

We provide the app and the loyalty programme. We are not the seller of the coffee, the haircut, the ticket, or any other goods or services you buy from a local business. That contract is between you and the business.

4. Your account

You can sign in with a mobile number and a one-time code, or with Google or Apple where those options are shown. Keep the code and your phone private. You are responsible for activity on your account unless you have told us it is compromised and you could not reasonably have stopped it.

The information you give us must be true. You can correct your profile in the app. Ethnicity includes “prefer not to say”. A housing check is asked only for a profile that needs it, and it is confirmed with a support centre you choose. Do not present yourself as eligible for a profile you do not qualify for.

You may close your account at any time. How to do that, and what we delete, is explained on the delete your account page. Closing the account does not cancel a payment that has already succeeded. Any dispute about goods or services stays with the business.

5. Paying a local business

When you pay in the app, you are paying that business for real-world goods or services. The payment is taken through Stripe. We do not hold your money as a bank, and we do not sell digital content, subscriptions, or in-app credits for cash.

Check the business name and amount before you pay. A payment reference you type is part of the instruction to that business. If a payment fails, you have not been charged for a completed purchase and points are not awarded for it.

Your statutory rights against the trader are unchanged. If goods or services are faulty, not as described, or not provided with reasonable care, claim against the business that supplied them. We will give you the payment record we hold so you can take that up with the business or your card issuer. Cooling-off rights for distance contracts usually do not apply to something you buy in person and receive straight away, or to a leisure service on a specific date. Where a cooling-off right does apply, it is against the trader.

6. Points, tiers, and rewards

Points, tiers, and rewards are a promotional programme. They are not cash, not electronic money, and not a stored-value account. They cannot be sold, transferred for money, or redeemed for cash, unless a particular reward says otherwise in the app before you claim it.

The number of points, the tier names, and the rewards on offer are shown in the app at the time you earn or redeem them. Examples on onboarding screens, such as inviting friends or referring a business, describe the programme. The reward that applies is the one displayed when you take that action. We may correct points that were credited by mistake, fraud, or a failure of the app.

Rewards are supplied by participating businesses or by us as a promotion. A reward may expire, run out, or be withdrawn if it was offered in error. We will not take away points you have already earned properly without a fair reason, and we will explain that reason. If we end the programme, we will give you a reasonable time, of at least 30 days’ notice in the app, to use points that are still valid, except where we must stop the programme sooner for fraud, security, or the law.

Points have no value if your account is closed for a serious breach, or after the notice period if the programme ends.

7. Referrals

You may share your referral code. A referral reward is paid only when the conditions shown in the app are met, such as a genuine new signup or a genuine local transaction. We may refuse or reverse a reward if the referral is to yourself, is fake, is bought, or otherwise abuses the programme.

Do not present a referral as a guaranteed cash income. The points described in the app are the whole reward.

8. Campaigns

Loyalty campaigns are optional. If you answer one, you agree that we may use your answers to run that campaign and to credit any points it offered. Read the campaign text before you submit. You do not have to answer.

9. Reviews

Feedback should describe a real visit or payment. Reviews must follow the Terms of Use. We may refuse points for a review that breaks those rules, and we may remove the review.

10. Changes, interruptions, and our responsibility

We maintain the app with reasonable care and skill. Local businesses, opening hours, rewards, and listings can change, and a business may leave the platform. The app needs a working connection and the permissions a feature asks for.

We are responsible for loss that is a foreseeable result of our breaking these terms, or of our negligence. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any duty that the law says we cannot exclude.

We are not responsible for a local business’s goods, services, staff, premises, or promises, except to the extent the law makes us responsible. We are not responsible for loss caused by you giving us incorrect information, by you sharing a sign-in code, or by a failure of your phone, your network, Apple, Google, or Stripe that is outside our reasonable control.

Because you use the app as a consumer, we do not limit liability for breach of rights that the Consumer Rights Act 2015 says cannot be limited.

11. Stopping the service

You may stop using the app and delete your account at any time. We may suspend or close an account if you break these terms or the Terms of Use, if we must do so for security or the law, or if we withdraw the app. If we close the app for our own commercial reasons, and you have not broken the terms, we will give at least 30 days’ notice where it is practical, and section 6 applies to unused points.

12. Changes to these terms

We may update these terms. We will change the date on this page and, if the change is material, we will ask you to accept the new terms in the app before you continue. If you do not accept them, you may delete your account. Changes do not reduce statutory rights you already have.

13. Complaints and law

Email support@voiceforlocals.co.uk and we will try to resolve the complaint. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also rely on any mandatory protection of the law of the place you live, and you may bring a claim in the courts of the part of the United Kingdom where you live. We may bring a claim in the courts of your home part of the United Kingdom.

The European Commission’s online dispute platform has closed. If you want an alternative dispute scheme, ask us and we will tell you whether we are prepared to use one. You do not have to. You can still go to court.