Voice For Locals Shoppers App
Terms & Conditions
Effective Date: 28 September 2026
1. Introduction
These Terms and Conditions ("Terms") govern your use of the Voice For Locals Shoppers mobile application (the "App") and related services provided by Voice For Locals ("Voice For Locals", "VFL", "we", "our", or "us").
By creating an account, signing in, or using the App, you agree to be bound by these Terms. If you do not agree, you must not use the App.
These Terms form a legally binding contract between you and Voice For Locals. They should be read together with our Privacy Policy and Terms of Use, which set out additional platform rules and conduct requirements.
2. About Voice For Locals
Voice For Locals operates a platform connecting local shoppers with participating businesses, enabling loyalty rewards, payments, reviews, referrals, and community campaigns.
Voice For Locals
Office 7, 35–37 Ludgate HillLondon EC4M 7JN
United Kingdom
Email: support@voiceforlocals.co.uk
3. Eligibility
3.1 Age Requirement
You must be 18 years of age or over to create an account or use the App. By registering, you confirm that you meet this requirement.
The App is not intended for anyone under 18. We may suspend or terminate accounts where we reasonably believe the user is under 18.
3.2 UK Use
The App is designed for use in the United Kingdom. You are responsible for ensuring that your use of the App complies with applicable laws in your location.
3.3 Account Limits
Each individual may maintain only one active shopper account, unless we expressly authorise otherwise in writing.
4. Account Registration and Authentication
4.1 Creating an Account
To use the App, you must create an account using one of the following methods:
| Method | Description |
|---|---|
| Email OTP | We send a one-time password to your registered email address for verification |
| Google Sign-In | Authentication via your Google account (we receive your account identifier only; we do not receive your Google password) |
| Apple Sign-In | Authentication via your Apple ID (we receive your account identifier only; we do not receive your Apple ID password) |
You must provide accurate, current, and complete information during registration and keep your account details up to date.
4.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your login credentials and device access
- All activity that occurs under your account
- Notifying us promptly at support@voiceforlocals.co.uk if you suspect unauthorised access
We are not liable for losses arising from unauthorised use of your account where you have failed to keep your credentials secure.
4.3 OTP Verification
Certain actions — including account deletion — require OTP verification via your registered email address or mobile telephone number. You agree to cooperate with verification processes we implement for security purposes.
5. Your Profile and Information Obligations
5.1 Profile Accuracy
You agree to provide accurate profile information, including your name, postcode, and other details requested during onboarding or profile updates. Inaccurate information may affect your eligibility for location-based rewards, campaigns, or verification programmes.
5.2 Special Category Data Consent
The App may request certain information classified as special category personal data under UK GDPR, including:
| Data | Purpose |
|---|---|
| Ethnicity | To help local businesses and campaigns understand community diversity and deliver relevant, inclusive offers |
| Homelessness situation and verification status | To enable targeted support programmes and verified access to relevant rewards |
We process special category data only where you have given explicit consent at the point of collection. You may withdraw consent at any time through your profile settings or by contacting us, though withdrawal may affect your eligibility for certain programmes.
Homelessness verification requires OTP confirmation through a registered support centre associated with your postcode. You must not provide false verification information.
5.3 Reward Preferences
You may set reward category and subcategory preferences in the App. These preferences are used to match you with relevant offers, campaigns, and surveys. You may update your preferences at any time.
6. App Features and Services
6.1 Shop Search and Favourites
The App enables you to search for participating businesses within a configurable radius of your location or postcode. Search results depend on the accuracy of location data, business participation, and platform availability. We do not guarantee that any particular business will appear in search results.
You may save businesses as favourites. Favourite lists are stored on your account and synced across devices where you are signed in.
6.2 Live Mode and Location Services
Live Mode uses your device's precise GPS location to:
- Refresh nearby shop results in real time
- Contribute anonymised, aggregated location signals to a near-real-time shopper heatmap visible to participating businesses within approximately 0.6 miles (1 km) of their premises
Live Mode is optional. You enable or disable it within the App and may withdraw device-level location permissions at any time. Disabling Live Mode or location permissions may limit nearby search and live reward features.
When Live Mode is active, businesses see coordinates and counts in the heatmap view, not your name or identity. Your identity may be visible to a business in separate redemption and transaction records where you have redeemed a reward or made a payment at that business.
6.3 Payments
You may make payments to participating businesses through the App using Stripe, our payment service provider.
| Aspect | Terms |
|---|---|
| Processing | Payments are processed by Stripe. We do not store full payment card numbers |
| Local spend | Location at time of payment may be recorded to confirm local spend eligibility for loyalty purposes |
| Receipts | Transaction records are available in your account history |
| Disputes | Payment disputes relating to goods or services received should first be raised with the relevant business. Contact us if you believe a platform error has occurred |
By making a payment, you authorise Stripe to charge your selected payment method for the stated amount. You are responsible for ensuring sufficient funds or credit are available.
6.4 Public Reviews and Ratings
You may submit public reviews and ratings of participating businesses. Reviews you submit:
- May be displayed publicly on business profiles within the Voice For Locals platform
- May include your name and profile photograph unless you choose to post anonymously where that option is available
- Must be based on genuine experience (see our Terms of Use)
We may remove reviews that violate our Terms of Use or applicable law.
6.5 Referrals
The App may offer a referral programme allowing you to refer friends or businesses. Referral rewards (including loyalty points) are subject to programme rules displayed in the App at the time of referral. We reserve the right to modify or discontinue referral programmes.
Referral rewards are void where we determine that referrals were fraudulent, duplicated, or otherwise obtained in breach of these Terms.
6.6 Loyalty Points, Tiers, and Rewards
| Element | Description |
|---|---|
| Loyalty points | Earned through qualifying activity (payments, referrals, campaigns, surveys, and other actions as specified in the App) |
| Tiers | Your loyalty tier may be determined by local spend totals and other engagement metrics |
| Rewards | Points may be redeemed for rewards offered by participating businesses, subject to availability and individual reward terms |
| Expiry | Points and rewards may expire as specified in programme rules. We will use reasonable efforts to communicate expiry terms in the App |
We may adjust loyalty programme rules, point values, tier thresholds, and reward availability with reasonable notice where practicable.
6.7 Campaigns and Surveys
You may receive campaign content and surveys matched to your profile, preferences, and audience attributes. Participation is voluntary unless otherwise stated. Survey responses may be used to improve services and inform business campaigns in aggregated or anonymised form.
6.8 QR Code Scan and Redemption
You may scan QR codes displayed by participating businesses to collect or redeem rewards. You agree to:
- Scan QR codes only for legitimate personal use at the relevant business premises or as otherwise permitted
- Not share, duplicate, or manipulate QR codes to obtain rewards fraudulently
Redemption is subject to the terms of the individual reward and business availability.
6.9 Push Notifications
The App uses Firebase Cloud Messaging (Android) and Apple Push Notification service (iOS) to deliver notifications about rewards, referrals, feedback requests, and service updates. Notification delivery requires your device permission, which you may manage through your device settings.
Disabling notifications does not affect core App functionality but you may miss reward alerts and feedback prompts.
7. Fees and Charges
Use of the Shoppers App is free for shoppers. We do not charge you subscription fees to maintain a shopper account.
Payments you make through the App are payments to participating businesses for goods or services. Voice For Locals is not the seller of those goods or services unless expressly stated otherwise.
8. Relationship with Participating Businesses
Voice For Locals provides a platform connecting you with participating businesses. Participating businesses are independent third parties, not agents or employees of Voice For Locals.
We are not responsible for:
- The quality, safety, legality, or availability of goods or services offered by businesses
- Business fulfilment of rewards, vouchers, or offers
- Disputes between you and a business regarding transactions, except where a platform processing error has occurred
Your contract for goods or services is with the relevant business, not with Voice For Locals.
9. Account Suspension and Termination
9.1 By You
You may delete your account at any time via Profile → Delete Account in the App. Deletion requires OTP verification via your registered email or phone number.
Upon confirmed deletion:
- Your account is deactivated and personal identifiers are anonymised on our systems
- Public reviews may be retained in anonymised form
- Transaction records required for legal or financial compliance may be retained in anonymised or pseudonymised form
- Unused loyalty points and unredeemed rewards are forfeited
9.2 By Us
We may suspend or terminate your account if:
- You breach these Terms or our Terms of Use
- We reasonably suspect fraud, abuse, or unlawful activity
- We are required to do so by law or regulatory authority
- We discontinue the App or relevant services (with reasonable notice where practicable)
Where practicable, we will notify you of suspension or termination and the reason. We are not obliged to provide advance notice where immediate action is necessary to protect the platform, users, or businesses.
10. Availability and Changes to the Service
We aim to keep the App available but do not guarantee uninterrupted or error-free operation. The App may be unavailable due to maintenance, updates, network issues, or circumstances beyond our reasonable control.
We may add, modify, or remove features with reasonable notice where practicable. Material changes to these Terms will be communicated via the App or email. Continued use after the effective date of updated Terms constitutes acceptance.
11. Intellectual Property
The App, its design, branding, software, and content (excluding user-generated content) are owned by or licensed to Voice For Locals. You receive a limited, non-exclusive, non-transferable licence to use the App for personal, non-commercial purposes in accordance with these Terms.
You must not copy, modify, reverse engineer, or create derivative works of the App except as permitted by law.
12. Limitation of Liability
12.1 Exclusions
To the fullest extent permitted by applicable law, Voice For Locals shall not be liable for:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, goodwill, or anticipated savings
- Failures or delays caused by third-party services (including Stripe, Google, Apple, or participating businesses)
- Actions or omissions of participating businesses
- Loss of loyalty points, rewards, or referral benefits following account termination (by you or us, where permitted)
12.2 Cap on Liability
Subject to Section 12.3, our total aggregate liability to you arising out of or in connection with these Terms or your use of the App shall not exceed the greater of:
- £100, or
- The total amount of payments you made through the App in the 12 months preceding the event giving rise to the claim
12.3 Non-Excludable Liability
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded or limited under the laws of England and Wales
12.4 Your Responsibility
You use the App at your own risk. You are responsible for evaluating the suitability of businesses, offers, and rewards before transacting.
13. Indemnity
You agree to indemnify and hold harmless Voice For Locals, its directors, officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from:
- Your breach of these Terms or our Terms of Use
- Your violation of applicable law or third-party rights
- User content you submit (including reviews)
- Fraudulent or abusive use of the App
14. Complaints and Disputes
If you have a complaint about the App or our services, contact us at support@voiceforlocals.co.uk. We will acknowledge your complaint and aim to respond within a reasonable timeframe.
If we cannot resolve a dispute informally, the courts of England and Wales shall have exclusive jurisdiction, subject to Section 15.
15. Governing Law
These Terms are governed by the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, except where mandatory consumer protection laws in your country of residence give you the right to bring proceedings in your local courts.
If you are a consumer, you retain any mandatory rights under applicable consumer protection legislation that cannot be waived by contract.
16. General Provisions
16.1 Entire Agreement
These Terms, together with our Privacy Policy and Terms of Use, constitute the entire agreement between you and Voice For Locals regarding the App.
16.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.3 No Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
16.4 Assignment
You may not assign or transfer your rights under these Terms. We may assign our rights and obligations to an affiliate or successor in connection with a merger, acquisition, or sale of assets.
16.5 Third-Party Rights
These Terms do not confer any rights on any person other than you and Voice For Locals (except that our affiliates and service providers may enforce provisions that benefit them).
17. Contact Us
If you have any questions about these Terms, please contact:
Voice For Locals
Office 7, 35–37 Ludgate HillLondon EC4M 7JN
United Kingdom
Email: support@voiceforlocals.co.uk